| Good products often have lives of their own. Take, for example, the Diamond Armchair Earrings. In 1993, the Brooklyn Museum had the Vital Forms exhibition. One object, Harry Bertoia's armchair, captured the zeitgeist of the mid-century modern era. The chair's back had an incredible liveliness, inspiring an earring that has sold well for several years. |
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Fast forward to 2021: an English couple, the Gills were taking their first trip to New York, fulfilling a bucket list item for Duncan Gill, in celebration of his 60th birthday. They explored New York City, visiting museums and various attractions. At the New York Public Library Gift Store, they discovered the earrings. She thought they were lovely. He bought them as a memento and a gift for her.
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Tragically, shortly after their trip, Mr. Duncan Gill passed away. Mrs. Noreen Gill cherished the earrings he had given her and wore them often in memory of their wonderful trip and his kindness.
Recently, she lost one of the earrings. Distressed, she searched high and low with no luck. She remembered purchasing them at the library and decided to call David Howell directly.
| Upon hearing her story, David shared it with his sales manager, Sharon Foose. They both agreed that they should send her a replacement pair as a gift.
We got a wonderful note back from Noreen's daughter Hayleigh. |
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Here is a selected quote. “ I just wanted to reach out and express my deepest deepest thanks as these earrings might have been just jewelry to yourselves and to the next person who purchases them but to my Mom and myself actually, they are so much more than that, they symbolize the amazing memories we made whilst in the US and are a lasting memory of my Dad, so to have them replaced, not only free of charge but free of charge shipping wise, when my mom offered to pay as well, and you chose not to charge her is just a phenomenal gesture which I don't think we will ever be able to repay you for. “
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